Terms & Conditions

1. About these terms

These Terms & Conditions apply when you use the Que Media website or contact us about our services. By using this website, you agree to use it lawfully and in line with these terms.

Additional written terms, proposals, invoices, retainers or data processing terms may apply where you become a client.

2. Who we are

This website is operated by Que Media, a UK-based digital service provider offering website design, lead capture systems, CRM setup, automation, follow-up systems, ads management and related services.

Business name: Que Media Ltd
Company number: 12705152
Registered in: England and Wales
Registered office: 53a Warwick Rd, Solihull, B92 7HS
Email: hello@quemedia.co.uk
Website: quemedia.co.uk

3. Using this website

You may use this website for lawful personal or business purposes, including viewing our services, reading information, submitting enquiries and contacting us.

You must not use the website in a way that damages, disrupts or interferes with the website, our systems or other users.

4. Acceptable use

You must not use this website to:

• send unlawful, harmful, abusive, misleading or spam content;
• attempt to gain unauthorised access to our systems;
• upload or transmit malware, viruses or malicious code;
• scrape, copy, reproduce or harvest website content or data without our written permission;
• submit false, misleading or fraudulent information;
• interfere with the security or performance of the website.

5. Intellectual property

Unless otherwise stated, the content, design, layout, text, graphics, branding and other materials on this website belong to Que Media or are used with permission.

You may not copy, reproduce, distribute or adapt website content for commercial purposes without our written permission.

Any client logos, trademarks or project examples displayed on this website remain the property of their respective owners and are shown for illustrative or portfolio purposes only.

6. Website information and accuracy

We aim to keep website information accurate and up to date. However, content is provided for general information only and should not be treated as legal, financial, technical, marketing or professional advice specific to your business.

We may update, change or remove website content at any time.

7. Service enquiries and proposals

Submitting an enquiry, booking a review or contacting us does not create a contract between you and Que Media.

Any services, prices, timelines, deliverables or support arrangements will be confirmed separately in writing, such as by proposal, email, invoice or service agreement.

8. Pricing, third-party costs and payment terms

Any prices shown on the website are for general guidance and may depend on the project scope, setup requirements, third-party tools and ongoing support needs.

Third-party costs may be payable separately. These may include hosting, domains, software subscriptions, CRM/platform fees, SMS/email sending fees, ad spend, plugins, licences and integrations.

Payment terms, deposits, retainers, late payment provisions and cancellation terms will be confirmed in the relevant proposal, invoice or written agreement.

Website pricing, package examples and service information are provided for general guidance only and do not constitute a binding quotation or offer.

9. Cancellations and changes

Cancellation, delay or change requests for services will be handled in line with the agreed proposal, invoice, retainer or service agreement.

Where work has already started, reasonable fees may be payable for time, work completed, third-party costs or committed resources.

10. External links

This website may include links to third-party websites, platforms or services. We are not responsible for the content, policies, security or availability of third-party websites.

You should review the terms and privacy policies of any third-party website you visit.

11. Limitation of liability

We do not guarantee that the website will always be available, secure, error-free or uninterrupted.

To the fullest extent permitted by law, Que Media will not be liable for losses arising from use of, or inability to use, this website or reliance on general website information.

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

Nothing on this website guarantees specific business results, lead volumes, conversions or revenue outcomes.

12. Complaints

If you are unhappy with any part of our website or service, please contact us first so we can try to resolve the issue.

Please include your name, contact details, a description of the issue and any relevant dates or project details. We aim to review complaints fairly and aim to acknowledge complaints within five working days and resolve them as promptly as reasonably possible.

13. Availability of Website Services

14. Accessibility

We aim to make this website accessible and usable for as many people as possible.

If you experience any difficulty using the website or accessing information, please contact us. Where reasonable, we will consider providing information in an alternative format or making reasonable adjustments to help you access our services.

15. Governing law

These terms are governed by the laws of England and Wales. Any disputes relating to these terms or use of this website will be subject to the courts of England and Wales, unless applicable law requires otherwise.

16. Contact us

If you have any questions about these Terms & Conditions, please contact us.

Email: hello@quemedia.co.uk
Website: quemedia.co.uk
Contact page: quemedia.co.uk/contact/