Privacy Policy

1. Who we are

This website is operated by Que Media. In this policy, “Que Media”, “we”, “us” and “our” refer to the business responsible for this website and the services offered through it.

Que Media provides website design, lead capture systems, CRM setup, automation, follow-up systems, ads management and related digital services for service businesses.

Business name: Que Media Ltd
Company number: 12705152
Registered in: England and Wales
Registered office: 53a Warwick Rd, Solihull, B92 7HS
Email: hello@quemedia.co.uk
Website: quemedia.co.uk

2. What personal information we collect

We may collect personal information when you use our website, contact us, submit a form, use a chat feature, book a review or become a client.

This may include:

• your name;
• business name;
• email address;
• phone number;
• website URL;
• details about your business, enquiry or project;
• messages sent through forms, email or chat;
• booking details and appointment information;
• technical information such as IP address, browser type, device type and pages visited;
• marketing preferences and consent records.

3. How we collect information

We may collect personal information when you:

• complete a contact form or free review form;
• send us an email or message;
• use an AI-assisted chat feature;
• book a call or appointment;
• subscribe to updates or marketing emails;
• interact with our website, ads, analytics tools or tracking scripts;
• become a client and use services involving forms, CRM, automation, email or SMS follow-up.

4. How we use your information

We use personal information to:

• respond to enquiries;
• book and manage free reviews or calls;
• provide quotations, proposals and service information;
• deliver website, CRM, automation, marketing and related services;
• store and manage enquiries in a CRM system;
• send relevant follow-up messages about your enquiry;
• send marketing emails where you have consented or where another lawful basis applies;
• measure website performance and improve our services;
• run advertising, remarketing and conversion tracking where permitted;
• meet legal, accounting and administrative obligations.

5. Lawful bases for processing

We only use personal information where we have a lawful basis to do so. Depending on the situation, these may include:

6. Contact forms and free review requests

When you submit a form or request a free lead system review, we use the details you provide to respond to your enquiry and discuss the services that may be relevant to your business.

7. AI chat notice

Our website may use an AI-assisted chat feature to answer questions, guide visitors and collect enquiry details. Chat messages may be stored and reviewed by Que Media and its service providers so we can respond to enquiries, improve service quality and maintain security.

8. CRM and follow-up

We may store enquiry details in a customer relationship management (CRM) system so we can organise, track and respond to enquiries effectively. This may involve recording communications, assigning enquiry statuses, scheduling reminders and managing the progress of an enquiry from initial contact through to completion.

We may also send follow-up emails, SMS messages, call reminders, booking links or status updates related to your enquiry where appropriate.

Follow-up messages about your enquiry are separate from general marketing emails. You can ask us to stop contacting you about an enquiry at any time.

9. Email marketing consent

We may send marketing emails, updates, offers or useful content where you have given consent or where we are otherwise permitted to do so under applicable law.

Where we ask for marketing consent, we aim to keep this separate from normal enquiry follow-up. You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.

10. Third-party processors and sub-processors

We use trusted third-party tools and service providers to operate our website and deliver services. These may process personal information on our behalf.

Examples currently used may include:

• website hosting and security providers;
• WordPress plugins and website tools;
• CRM, form, automation and booking platforms;
• email and SMS providers;
• analytics tools such as Google Analytics;
• advertising platforms such as Google Ads and Meta;
• AI chat or customer support tools;
• accounting, administration and file storage tools.

Where Que Media processes personal data on behalf of a client, additional terms may apply under our Data Processing Agreement.

11. Analytics, tracking and advertising

We may use analytics and advertising tools to understand website performance, measure campaign activity and improve our marketing. These may include Google Analytics, Google Ads tracking, Meta Pixel, form tracking, CRM scripts and similar technologies.

Non-essential analytics and marketing cookies or scripts should only be used where consent has been given through our cookie banner or preference settings.

For more information, please see our Cookie Policy.

12. How long we keep your information

We only keep personal information for as long as necessary for the purpose it was collected, including to respond to enquiries, provide services, maintain business records, meet legal obligations and resolve disputes.

Typical retention periods may include:

• general enquiries: typically up to 24 months after the last meaningful interaction;
• client records: for the duration of the client relationship and up to 7 years for accounting or legal reasons;
• marketing records: until you unsubscribe or ask us to remove your details;
• cookie consent records: for the period required by the consent tool or applicable law;
• chat records: for as long as needed to respond to enquiries and review service quality.

13. How we protect your information

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure. This may include access controls, password protection, secure platforms, updates, backups and limiting access to people who need it for business purposes.

Where appropriate, we also rely on trusted third-party platforms that maintain their own security and compliance measures.

No website or online system can be guaranteed completely secure, but we aim to use appropriate technical and organisational measures for the nature of the data we process.

14. Your data protection rights

Depending on the circumstances, you may have rights under data protection law, including the right to:

• access the personal information we hold about you;
• ask us to correct inaccurate information;
• ask us to delete personal information;
• object to certain processing;
• ask us to restrict processing;
• withdraw consent where processing is based on consent;
• ask for a copy of your data in a portable format where applicable.

To exercise your rights, please contact us using the details below. We may need to verify your identity before responding to a request.

15. Complaints and ICO contact

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office, the UK regulator for data protection matters.

website: ico.org.uk
telephone: 0303 123 1113

16. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, systems, legal requirements or how we process personal information.

The latest version will be published on this page with an updated “Last updated” date.

17. Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us.

Email: hello@quemedia.co.uk
Website: quemedia.co.uk
Contact page: quemedia.co.uk/contact/