Cookie Policy
Last updated: 1 July 2026
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2. How we use cookies
Que Media uses cookies and similar technologies to operate the website, improve performance, understand how visitors use our pages, measure marketing campaigns and support enquiry forms, CRM tools and chat features.
Some cookies are necessary for the website to work. Others, such as analytics or marketing cookies, should only be used where you have given consent through our cookie banner or preference settings.
3. Types of cookies we use
Our website may use the following categories of cookies and similar technologies:
- strictly necessary cookies;
- analytics cookies;
- marketing and advertising cookies;
- functional cookies;
- form, chat and CRM-related technologies.
4. Strictly necessary cookies
These cookies are required for the website to function properly. They may support basic features such as page loading, security, cookie preference storage, form protection or session management.
Strictly necessary cookies do not usually require consent, but we still aim to explain what they do.
5. Analytics cookies
Analytics cookies help us understand how visitors use our website. For example, they may show which pages are visited, how long visitors stay, what devices are used and where traffic comes from.
We may use analytics data to improve website content, user experience, marketing performance and the effectiveness of our lead generation systems.
6. Marketing and advertising cookies
Marketing cookies and tracking scripts may be used to measure advertising campaigns, understand conversions, build remarketing audiences and improve the relevance of ads shown on platforms such as Google and Meta.
These technologies should not be loaded unless you have given consent for marketing cookies.
7. Functional cookies
Functional cookies help support enhanced website features, such as embedded forms, chat widgets, booking tools, preference settings or CRM-related functionality.
Some functional cookies may be necessary for a feature you request. Others may depend on consent, depending on how the tool is configured.
8. Google Analytics
We may use Google Analytics to understand website traffic and visitor behaviour. This can help us improve page content, user experience and marketing decisions.
Google Analytics should be treated as an analytics tool and controlled through the cookie consent settings.
9. Google Ads tracking
We may use Google Ads tracking to measure the performance of paid advertising campaigns, including whether visitors complete forms, book reviews or take other actions after clicking an advert.
Google Ads conversion tracking and remarketing should be treated as marketing cookies/scripts and controlled through consent settings.
10. Meta Pixel
We may use Meta Pixel to measure and improve campaigns across Meta platforms such as Facebook and Instagram.
Meta Pixel may support conversion tracking, audience building and remarketing. It should be treated as a marketing technology and controlled through consent settings.
11. AI chat widgets
Our website may use an AI-assisted chat widget to answer questions, guide visitors and collect enquiry details.
Chat notice:
Please do not enter sensitive personal information into the chat widget. Chat conversations may be stored and reviewed so we can respond to enquiries and improve our service.
12. Form tracking and CRM scripts
We may use form tracking, CRM scripts or automation tools to route enquiries, store form submissions, trigger follow-up messages and manage lead records.
Some form or CRM technologies are necessary for enquiry forms, booking requests and follow-up systems to function properly. Where these scripts are used for analytics, advertising or tracking beyond the requested function, they should be controlled by consent settings.
13. Managing your cookie preferences
You can manage your cookie choices through our cookie banner or cookie settings link. You can accept, reject or manage non-essential cookies through your cookie preferences.
You can also control or delete cookies through your browser settings. Blocking some cookies may affect how parts of the website work.
15. International data transfers
Some third-party providers used by Que Media may process information outside the United Kingdom. Where this happens, we aim to use providers that offer appropriate safeguards and protections for personal information.
16. Changes to this policy
We may update this Cookie Policy when we add, remove or change cookies, tracking scripts, analytics tools, advertising platforms or website features.
17. Contact us
If you have any questions about this Cookie Policy, please contact us.
Email: hello@quemedia.co.uk
Website: quemedia.co.uk
Contact page: quemedia.co.uk/contact/
